School Spider provides systems, services and apps for those in the education market. Our services include design, development, parent communication, payment processing and collection and pupil home learning.
This policy will explain to School Spider Users (“you/your”) how School Spider (“we/us/our”) use your personal information.
In some circumstances, we are a:
This policy will outline how, why, and when we use your data as both a data processor and or
The services we provide are governed by a contract between us and the schools, Multi-Academy Trust or organisation, and also the Terms and Conditions that you agree to when you use ourParent Portal and/or Parent App.
We use your data for the following purposes:
Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside School Spider Ltd. The law says we must have one or more of these reasons:
If we are using your data for the reason of legitimate interest, it will be one of the following:
In some circumstances the legal basis may vary. However, we will always operate in full compliance with Data Protection law and will only process data with a fair and reasonable legal basis for doing so.
In order to carry out and provide our services, we obtain (from a subscriber or user), and process
the following information.
Subscriber: The school or organisation who has signed up to use School Spiders services.
User: Someone who uses our Parent Portal, Parent App or Pupil Portal
Type of data
We are a
• Your school or organisation name
• Contact email address
• Contact phone number
• Named contact
• Position within the school or
• First name
• Contact email address
• Phone number
• Pupil name including surname
• Pupil gender
• Pupil year group
Details about the products or services we provide to you including how much your pay for our services and the terms and conditions you have agreed to.
Information about your computer and about your visits to and use of our software.
• Geographical location,
• Browser type and version
• Operating system and version
• Referral source
• Length of visit
• Page views
• Software navigation paths
• IP Address
• Information that you post to our software for publication
• All data stored within our software; including payments received or made and communication sent and received
• Completed forms
• Parents’ evening bookings
• Activity of pupils in pupil platform
Personal profiles used to access our services including:
• Email address
• Phone Number
• Password *pupil profile only
Information pulled from the school MIS in order for users to access our services and receive information from subscribers. This includes all information listed under contact and:
• Parent responsibility
• Whether child lives with the parent
• Parent priority in MIS system
• Attendance registers
*This is an optional service which you will
Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you.
In order to receive payments from your users:
• Your bank name
• Account name
• Account number
• Sort Code
Details about how your website is used using Google Analytics
Data you give to us:
Data when you use our services:
Data from third parties
We will only ever share your data to either:
We use your information and some of our employees have access to your information, only to the extent required to carry out the service that you are subscribed to or use.
We have technical and organisational measures to protect the confidentiality and availability of your personal information during all stages.
Services by School Spider only process your information in the UK.
Some of our third-party service providers, may operate, or use cloud platforms that operate outside of the EEA. Where this is the case, we ensure the data is held securely and conforms to EU privacy law OR abides by the EU:US Privacy Shield agreement.
Right to access
You have the right to request access to the personal data we hold about you and how we process this. You can raise a Data Subject Access Request by emailing [email protected].
Right to rectify
If the information we hold about you is incorrect and you are a User of School Spider, for example you use our Parent Portal, Parent App or Pupil Portal, you would need to contact the school to update their database. If you are a Subscriber, you can email [email protected] to update.
Right to object, restrict or be forgotten
You have the right to object to us using your data, to ask us to delete or remove it if there is no need for us to keep it. You can also ask us to stop processing your data in any way. Depending on the circumstances; we may or may not be obliged to action this request. Please send any requests for this to [email protected]
Right to data portability
You have the right to receive your data in a format that is commonly used and readable. If requested, we will provide you with a .csv file of your personal data.
Right to complain
Please let us know if you are unhappy with how we have used your personal data. You can contact us via email on [email protected] to do this.
The software for the School Spider Portal, School Spider Parent Portal, School Spider Parent App
and School Spider Pupil Portal is owned and operated by School Spider Ltd.
We are registered in England and Wales under registration number 08423446, and our
registered office address is:
74 Dickenson Road
Our principal place of business address is:
Didsbury Business Centre
137 Barlow Moor Road
Our Data Protection Officer is Alex Ellis and can be contacted on the details below
You can contact us:
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.We use both session and persistent cookies on our software.
Most browsers allow you to refuse to accept cookies; for example:
Blocking all cookies will have a negative impact upon the usability of many softwares. If you block cookies, you will not be able to use all the features on our software. You can delete cookies already stored on your computer; for example:
Deleting cookies will have a negative impact on the usability of many software’s.